Frequently Asked Questions
Frequently Asked Questions
We know that the bike you ride is essential to your comfort on a trip with us. We always make sure our bikes are well maintained. Our current fleet of bicycles is Trek Marlin 5s, purchased in 2023.
We also have seat cushions for extra comfort on your rides, especially for those multi-day rides.
We recommend you use our bikes where possible, as when flying with bikes there can be delays with luggage that may disrupt your trip.
Yes! We do rent bicycles. Our main offices are in Musanze (Ruhengeri), Rwanda and Kisoro, Uganda where you can rent our bicycles from us. But we can also arrange delivery within reason. Contact us to discuss more today.
When booking with us, if your trip includes booking accommodation or equipment, we require a deposit in order to make prior arrangements and reservations. The deposit will be specific to what is required for these reservations.
If you are with us for a day ride or your trip does not include prior bookings, there is no deposit required.
Once the trip starts, we require the remaining amount upfront. We do this in order to pay for all trip expenses while you relax and enjoy the journey. While on adventures with us, we ensure that your money helps support people in the villages that we pass through, through the purchase of water, fruit, and other goods.
For trips with a deposit, if your trip takes place during high season (June – September) we require notice of 45 days from the start date of the trip for a full refund of your deposit. If you cancel within 45 days, we will not be able to return your deposit as it will have already been used to create reservations.
For trips during the low season (October – May), we require 30 days’ notice for any cancellations for a full refund. For trips cancelled within 30 days of the start date, we will not be able to return your deposit as it will have been used to create reservations.
We understand that things come up and we are flexible to discuss the particular circumstances around your cancellation and potentially offer a credit for a future trip.
Yes! We specialize in creating customized trips that combine the best of what we have to offer to meet your interests and expectations. We have experience customizing trips as simple as 2-3 days or as complex as several weeks.
Examples of custom trips we have created include a mix of biking, hiking, gorilla trekking, kayaking, and safari. Get in touch with your ideas and let us help you create the best itinerary.
